Overview
This policy explains how cancellations, deferrals, and refunds work for Happy Wanderers scheduled departures. It works alongside our Terms & conditions and Privacy policy.
Guest changes before travel
Small-group logistics depend on accurate headcounts and pickup timing. If you need to change a date, party size, or pickup, contact us as early as possible. We will confirm whether the change is possible under remaining capacity and cutoff rules for that tour.
Operator cancellations & weather
We may postpone or cancel a departure when field conditions, safety, access restrictions, or minimum numbers require it. When we cancel, we will offer a fair remedy (such as rescheduling or refund) in line with the commercial snapshot stored at checkout and the rules that applied to your booking.
Refunds & Stripe
Confirmed payments are processed through Stripe. Where a refund is due, timing may depend on Stripe and your card issuer — we initiate eligible refunds from our side as soon as operational checks are complete.
No-shows & late arrivals
If you miss a confirmed pickup window without prior agreement, the booking may be treated as a no-show and fees may apply. Always refer to your confirmation for the exact pickup reference and time.
Your confirmation
Always refer to your official itinerary confirmation for the booking reference used in support conversations. That document reflects the departure you purchased.
Contact
For change requests or policy questions, contact our team with your confirmation reference in the subject or message body.
Last updated: April 2026
Cut-off times and fee schedules may vary by tour or season. This page is a general guide — your confirmation and any written agreement from our team take precedence where they differ.